Established Icelandic asset management company whose role is to manage clients’ assets with their best interests as the guiding principle.
The Financial Supervisory Authority (FME) accommodates the Complaints Committee on Transactions with Financial Firms, which deals with disputes between consumers and financial companies.
See website of FME for further details
The FME operates an information and guidance service for customers of financial companies.
See website of FME for further details
The Consumer Agency is a governmental agency which provides a range of information on consumer issues.
See website of Consumer Agency for further details.
Customers can refer disputes to the courts. The Icelandic Bar Association (LMFÍ) offers free legal aid to the general public.
See website of the Icelandic Bar Association (LMFÍ) for further details
The Complaints Handling Policy has been established to ensure a transparent, fair, and efficient procedure for addressing complaints submitted to Stefnir hf.
Complaints to Stefnir should generally be submitted in writing. Complaints can be sent by email to kvortun@stefnir.is. The complaint should state the reason(s) for the complaint and include a brief description of the matter in question.
Complaints will be responded to in writing by email no later than four weeks from the date of receipt. If the complaint cannot be resolved within that timeframe, the client will be informed of the reason for the delay and provided with an estimated response time.
Stefnir has established a Privacy Policy in accordance with Act No. 90/2018 on Data Protection and the Processing of Personal Data. Clients have the right to access their personal data and, in certain circumstances, to request correction, deletion, or restriction of processing.
Clients may direct any inquiries regarding the implementation of the Act to Stefnir’s Data Protection Officer via email at personuverndarfulltrui@stefnir.is. Clients also have the right to lodge a complaint with the Icelandic Data Protection Authority.